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Terms and conditions
1. General service description
GGC Tech provides on-call technical interventions for companies through its own service platform. Interventions are planned and managed directly by GGC Tech to ensure practical follow-up, clear communication, and efficient scheduling.
2. First intervention and fault finding
Interventions are carried out using GGC Tech’s own service van and basic professional tools for fault finding, diagnostics, and initial on-site technical support. The purpose of the first intervention is mainly to identify the fault, assess the situation, and, where possible, complete the repair during the first visit.
If the issue can be resolved immediately using the tools and materials available on site, the repair may be completed during that first intervention. If specific parts, replacement components, or additional materials are required, a second visit will be necessary after the required parts have been ordered and received.
GGC Tech aims to resolve issues as efficiently as possible. However, some repairs depend on the technical condition of the installation, compatibility of the equipment, availability of parts, and accessibility of the site. For that reason, the first visit should primarily be considered a fault-finding and diagnostic intervention, with immediate repair carried out where feasible.
If parts need to be ordered, the customer will be informed and a follow-up intervention may be scheduled to install the ordered parts and complete the repair.
3. Booking and registration
Booking an intervention through the GGC Tech platform also serves as an automatic registration process, allowing the registration of the user, the company, and the intervention request in one single flow.
After registration, GGC Tech reviews the request and confirms whether the reported issue falls within the scope of services that can be handled. Once confirmed, available planning slots can be booked through the GGC Tech platform.
4. Urgent interventions and availability
Urgent interventions may also be available, including evening, night, or overnight interventions, depending on the nature of the issue, technician availability, confirmation time, and travel time. In urgent cases, intervention timing may range from a few minutes to several hours, plus the required travel time to the location.
GGC Tech may require an online payment hold, pre-authorization, or advance payment before attempting an intervention. This may apply to standard interventions, urgent interventions, or any other case where confirmation is required before dispatching the service.
5. Pricing and billing
Informative pricing for labour and travel is shown on the page before registration. These prices are provided to give the customer a clear indication of the expected intervention cost before submitting the request.
The first intervention hour is always charged in full. This means that if the fault is found and resolved within any period from 5 minutes up to 1 hour, the full first-hour rate still applies. After the first hour, time is charged at the applicable follow-up hourly rate and calculated in quarter-hour units.
For very short visits where the intervention takes less than 5 minutes and no actual fault-finding, repair, or working time is required, only the travel charge may apply, subject to the actual situation and service confirmation.
Travel charges are calculated based on the geographical distance from Roeselare to the intervention location. This calculation is based on an approximate postcode-based zone system linked to the service address.
6. Travel and on-site access
The customer must ensure that the intervention location is communicated correctly at the time of booking and that access is available at the agreed date and time.
The customer must provide:
a correct service address;
contact details of a responsible on-site contact person;
clear access instructions where needed;
access to electricity, network points, cabinets, technical rooms, roofs, ducts, camera points, or other relevant areas where applicable;
any required site permits, internal approvals, or authorizations.
If access is not possible, is restricted, unsafe, or delayed, GGC Tech reserves the right to postpone, interrupt, or cancel the intervention. Time lost due to access issues may be charged.
7. Priority levels and planning
Interventions may be assigned a priority level such as standard, medium, high, or urgent depending on operational needs and availability.
Priority handling does not constitute an absolute guarantee of arrival at a specific exact minute unless expressly agreed in writing. All arrival times remain indicative and are subject to traffic, prior interventions, technical complexity, weather conditions, force majeure, and safety considerations.
A “day” arrival window means the intervention is planned during standard daytime working hours unless otherwise stated.
8. Customer obligations
The customer must provide complete and accurate information about the issue, the site, and the equipment concerned.
The customer is responsible for:
ensuring that the worksite is reasonably safe and accessible;
informing GGC Tech of known hazards, fragile systems, hygiene requirements, restricted zones, or cooling/freezer conditions;
ensuring that a competent representative is available for technical decisions if needed;
securing backups of data, device settings, camera recordings, or network configurations where relevant;
obtaining permissions from landlords, building managers, or third parties where required.
If the intervention concerns equipment connected to the customer’s network, surveillance system, cabinets, power supply, or cooling environment, the customer remains responsible for the integrity, legality, and suitability of their own systems and infrastructure.
9. Diagnostics and repair limitations
GGC Tech performs interventions on a best-effort basis and cannot guarantee that every fault can be resolved during the first visit.
Some interventions may result only in:
diagnosis of the fault;
identification of the likely cause;
temporary restoration;
recommendation for parts replacement;
recommendation for additional works;
recommendation to involve a manufacturer, specialist supplier, or another service provider.
When equipment is old, damaged, previously modified, poorly installed, or affected by hidden defects, GGC Tech cannot guarantee full repair or continued operation after the intervention.
10. Parts, materials, and third-party components
Unless explicitly included in writing, the intervention price does not automatically include replacement parts, cabling, connectors, mounting materials, switches, network accessories, storage media, power supplies, cooling parts, cameras, or similar hardware.
If additional parts or materials are required, these may be charged separately.
GGC Tech is not responsible for delays caused by supplier shortages, discontinued products, incompatible systems, or third-party lead times.
11. Cancellation and rescheduling
The customer may request cancellation or rescheduling. However, GGC Tech reserves the right to charge for costs already incurred, including reserved time, travel preparation, prior diagnostics, or special planning.
If the customer cancels late, is absent, refuses access, provides an incorrect address, or the site is not ready for the planned intervention, a call-out fee, travel cost, and/or minimum intervention charge may apply.
12. Completion of intervention
An intervention is considered completed when the agreed on-site work, diagnosis, support, or requested technical visit has been carried out, even if:
the fault could not be fully resolved due to external limitations;
parts are still required;
additional approval is needed;
the customer chooses not to proceed further;
the system only has temporary or conditional recovery.
If applicable, GGC Tech may provide a short summary, note, or report of findings.
13. Payment terms
Invoices issued by GGC Tech are payable within the period stated on the invoice.
Unless otherwise agreed in writing:
invoices are payable in full by the company customer;
complaints regarding an invoice must be submitted promptly and in writing;
undisputed amounts remain payable on time.
Late payment may result in reminder fees, interest, suspension of further services, or recovery measures in accordance with applicable law and contractual arrangements.
14. Liability
GGC Tech performs its services with reasonable professional care. However, liability is limited to direct damage resulting from proven fault, to the extent permitted by law.
GGC Tech shall not be liable for:
indirect or consequential losses;
loss of business, turnover, contracts, profits, or productivity;
data loss, footage loss, or configuration loss;
damage caused by hidden defects, outdated equipment, prior faulty installations, customer misuse, power issues, or third-party systems;
interruption of alarms, surveillance, cooling, network services, or operational systems outside GGC Tech’s direct and verified control;
delays caused by suppliers, site access restrictions, traffic, weather, or force majeure.
The customer remains responsible for making backups and taking reasonable protective measures before the intervention.
To the extent permitted by law, any compensation obligation of GGC Tech is limited to the amount invoiced for the specific intervention giving rise to the claim, unless mandatory law provides otherwise.
15. Safety and refusal of work
GGC Tech reserves the right to refuse, stop, or postpone work if the site is unsafe or if working conditions do not allow a professional intervention.
This includes, but is not limited to:
electrical danger;
unstable mounting points;
inaccessible heights without proper equipment;
hazardous temperatures or contamination;
blocked technical spaces;
missing isolation procedures;
unsafe ladders, platforms, or customer-provided equipment.
Any time already spent, travel, or minimum service charges may still be invoiced.
16. Warranty on services
Unless explicitly agreed otherwise in writing, interventions are provided as a technical service and do not create an unlimited performance guarantee.
Any goodwill follow-up or limited service warranty applies only to the specific work performed and excludes:
new faults;
unrelated defects;
failures caused by third parties;
wear and tear;
environmental factors;
customer modifications after the intervention.
Hardware and parts supplied by third parties may remain subject to the manufacturer’s or supplier’s warranty terms.
17. Complaints
Any complaint regarding the service performed must be communicated in writing within a reasonable time after the intervention or invoice date, with sufficient detail to identify the issue.
Submitting a complaint does not automatically suspend the customer’s payment obligation for undisputed amounts.
18. Force majeure
GGC Tech is not liable for delay or non-performance caused by events beyond its reasonable control, including but not limited to severe weather, transport disruptions, supplier failure, power outages, internet or network outages, site restrictions, government measures, illness, accidents, or other force majeure events.
19. Data and confidentiality
GGC Tech may process contact, company, scheduling, and service-related information necessary to plan and perform interventions, issue invoices, and maintain service records.
Where GGC Tech gains temporary visibility of technical configurations, recordings, cabinet layouts, networks, or company infrastructure during an intervention, such information will be treated with reasonable confidentiality, except where disclosure is required by law or necessary for service execution.
20. Applicable law and competent court
These terms and conditions are governed by Belgian law.
Any dispute relating to the services of GGC Tech shall be subject to the jurisdiction of the competent courts of the district in which GGC Tech is established, unless mandatory law requires otherwise.
21. Acceptance
By requesting an intervention, booking a visit, approving an estimate, or allowing on-site service to begin, the customer confirms acceptance of these terms and conditions.
22. Contact
For questions regarding these terms or an intervention request, the customer may contact GGC Tech through the contact details published on the website.
GGC Tech provides on-call technical interventions for companies through its own service platform. Interventions are planned and managed directly by GGC Tech to ensure practical follow-up, clear communication, and efficient scheduling.
2. First intervention and fault finding
Interventions are carried out using GGC Tech’s own service van and basic professional tools for fault finding, diagnostics, and initial on-site technical support. The purpose of the first intervention is mainly to identify the fault, assess the situation, and, where possible, complete the repair during the first visit.
If the issue can be resolved immediately using the tools and materials available on site, the repair may be completed during that first intervention. If specific parts, replacement components, or additional materials are required, a second visit will be necessary after the required parts have been ordered and received.
GGC Tech aims to resolve issues as efficiently as possible. However, some repairs depend on the technical condition of the installation, compatibility of the equipment, availability of parts, and accessibility of the site. For that reason, the first visit should primarily be considered a fault-finding and diagnostic intervention, with immediate repair carried out where feasible.
If parts need to be ordered, the customer will be informed and a follow-up intervention may be scheduled to install the ordered parts and complete the repair.
3. Booking and registration
Booking an intervention through the GGC Tech platform also serves as an automatic registration process, allowing the registration of the user, the company, and the intervention request in one single flow.
After registration, GGC Tech reviews the request and confirms whether the reported issue falls within the scope of services that can be handled. Once confirmed, available planning slots can be booked through the GGC Tech platform.
4. Urgent interventions and availability
Urgent interventions may also be available, including evening, night, or overnight interventions, depending on the nature of the issue, technician availability, confirmation time, and travel time. In urgent cases, intervention timing may range from a few minutes to several hours, plus the required travel time to the location.
GGC Tech may require an online payment hold, pre-authorization, or advance payment before attempting an intervention. This may apply to standard interventions, urgent interventions, or any other case where confirmation is required before dispatching the service.
5. Pricing and billing
Informative pricing for labour and travel is shown on the page before registration. These prices are provided to give the customer a clear indication of the expected intervention cost before submitting the request.
The first intervention hour is always charged in full. This means that if the fault is found and resolved within any period from 5 minutes up to 1 hour, the full first-hour rate still applies. After the first hour, time is charged at the applicable follow-up hourly rate and calculated in quarter-hour units.
For very short visits where the intervention takes less than 5 minutes and no actual fault-finding, repair, or working time is required, only the travel charge may apply, subject to the actual situation and service confirmation.
Travel charges are calculated based on the geographical distance from Roeselare to the intervention location. This calculation is based on an approximate postcode-based zone system linked to the service address.
6. Travel and on-site access
The customer must ensure that the intervention location is communicated correctly at the time of booking and that access is available at the agreed date and time.
The customer must provide:
a correct service address;
contact details of a responsible on-site contact person;
clear access instructions where needed;
access to electricity, network points, cabinets, technical rooms, roofs, ducts, camera points, or other relevant areas where applicable;
any required site permits, internal approvals, or authorizations.
If access is not possible, is restricted, unsafe, or delayed, GGC Tech reserves the right to postpone, interrupt, or cancel the intervention. Time lost due to access issues may be charged.
7. Priority levels and planning
Interventions may be assigned a priority level such as standard, medium, high, or urgent depending on operational needs and availability.
Priority handling does not constitute an absolute guarantee of arrival at a specific exact minute unless expressly agreed in writing. All arrival times remain indicative and are subject to traffic, prior interventions, technical complexity, weather conditions, force majeure, and safety considerations.
A “day” arrival window means the intervention is planned during standard daytime working hours unless otherwise stated.
8. Customer obligations
The customer must provide complete and accurate information about the issue, the site, and the equipment concerned.
The customer is responsible for:
ensuring that the worksite is reasonably safe and accessible;
informing GGC Tech of known hazards, fragile systems, hygiene requirements, restricted zones, or cooling/freezer conditions;
ensuring that a competent representative is available for technical decisions if needed;
securing backups of data, device settings, camera recordings, or network configurations where relevant;
obtaining permissions from landlords, building managers, or third parties where required.
If the intervention concerns equipment connected to the customer’s network, surveillance system, cabinets, power supply, or cooling environment, the customer remains responsible for the integrity, legality, and suitability of their own systems and infrastructure.
9. Diagnostics and repair limitations
GGC Tech performs interventions on a best-effort basis and cannot guarantee that every fault can be resolved during the first visit.
Some interventions may result only in:
diagnosis of the fault;
identification of the likely cause;
temporary restoration;
recommendation for parts replacement;
recommendation for additional works;
recommendation to involve a manufacturer, specialist supplier, or another service provider.
When equipment is old, damaged, previously modified, poorly installed, or affected by hidden defects, GGC Tech cannot guarantee full repair or continued operation after the intervention.
10. Parts, materials, and third-party components
Unless explicitly included in writing, the intervention price does not automatically include replacement parts, cabling, connectors, mounting materials, switches, network accessories, storage media, power supplies, cooling parts, cameras, or similar hardware.
If additional parts or materials are required, these may be charged separately.
GGC Tech is not responsible for delays caused by supplier shortages, discontinued products, incompatible systems, or third-party lead times.
11. Cancellation and rescheduling
The customer may request cancellation or rescheduling. However, GGC Tech reserves the right to charge for costs already incurred, including reserved time, travel preparation, prior diagnostics, or special planning.
If the customer cancels late, is absent, refuses access, provides an incorrect address, or the site is not ready for the planned intervention, a call-out fee, travel cost, and/or minimum intervention charge may apply.
12. Completion of intervention
An intervention is considered completed when the agreed on-site work, diagnosis, support, or requested technical visit has been carried out, even if:
the fault could not be fully resolved due to external limitations;
parts are still required;
additional approval is needed;
the customer chooses not to proceed further;
the system only has temporary or conditional recovery.
If applicable, GGC Tech may provide a short summary, note, or report of findings.
13. Payment terms
Invoices issued by GGC Tech are payable within the period stated on the invoice.
Unless otherwise agreed in writing:
invoices are payable in full by the company customer;
complaints regarding an invoice must be submitted promptly and in writing;
undisputed amounts remain payable on time.
Late payment may result in reminder fees, interest, suspension of further services, or recovery measures in accordance with applicable law and contractual arrangements.
14. Liability
GGC Tech performs its services with reasonable professional care. However, liability is limited to direct damage resulting from proven fault, to the extent permitted by law.
GGC Tech shall not be liable for:
indirect or consequential losses;
loss of business, turnover, contracts, profits, or productivity;
data loss, footage loss, or configuration loss;
damage caused by hidden defects, outdated equipment, prior faulty installations, customer misuse, power issues, or third-party systems;
interruption of alarms, surveillance, cooling, network services, or operational systems outside GGC Tech’s direct and verified control;
delays caused by suppliers, site access restrictions, traffic, weather, or force majeure.
The customer remains responsible for making backups and taking reasonable protective measures before the intervention.
To the extent permitted by law, any compensation obligation of GGC Tech is limited to the amount invoiced for the specific intervention giving rise to the claim, unless mandatory law provides otherwise.
15. Safety and refusal of work
GGC Tech reserves the right to refuse, stop, or postpone work if the site is unsafe or if working conditions do not allow a professional intervention.
This includes, but is not limited to:
electrical danger;
unstable mounting points;
inaccessible heights without proper equipment;
hazardous temperatures or contamination;
blocked technical spaces;
missing isolation procedures;
unsafe ladders, platforms, or customer-provided equipment.
Any time already spent, travel, or minimum service charges may still be invoiced.
16. Warranty on services
Unless explicitly agreed otherwise in writing, interventions are provided as a technical service and do not create an unlimited performance guarantee.
Any goodwill follow-up or limited service warranty applies only to the specific work performed and excludes:
new faults;
unrelated defects;
failures caused by third parties;
wear and tear;
environmental factors;
customer modifications after the intervention.
Hardware and parts supplied by third parties may remain subject to the manufacturer’s or supplier’s warranty terms.
17. Complaints
Any complaint regarding the service performed must be communicated in writing within a reasonable time after the intervention or invoice date, with sufficient detail to identify the issue.
Submitting a complaint does not automatically suspend the customer’s payment obligation for undisputed amounts.
18. Force majeure
GGC Tech is not liable for delay or non-performance caused by events beyond its reasonable control, including but not limited to severe weather, transport disruptions, supplier failure, power outages, internet or network outages, site restrictions, government measures, illness, accidents, or other force majeure events.
19. Data and confidentiality
GGC Tech may process contact, company, scheduling, and service-related information necessary to plan and perform interventions, issue invoices, and maintain service records.
Where GGC Tech gains temporary visibility of technical configurations, recordings, cabinet layouts, networks, or company infrastructure during an intervention, such information will be treated with reasonable confidentiality, except where disclosure is required by law or necessary for service execution.
20. Applicable law and competent court
These terms and conditions are governed by Belgian law.
Any dispute relating to the services of GGC Tech shall be subject to the jurisdiction of the competent courts of the district in which GGC Tech is established, unless mandatory law requires otherwise.
21. Acceptance
By requesting an intervention, booking a visit, approving an estimate, or allowing on-site service to begin, the customer confirms acceptance of these terms and conditions.
22. Contact
For questions regarding these terms or an intervention request, the customer may contact GGC Tech through the contact details published on the website.
Privacy policy
Privacy Policy – GGC Tech
1. Who we are
GGC Tech operates its own online platform for requesting, registering, planning, and managing technical interventions for companies.
For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), GGC Tech is the data controller for the personal data processed through its website, booking platform, communication channels, and intervention administration, meaning it determines the purposes and means of the processing.
Controller details:
GGC Tech
[Full legal name]
[Company number / VAT number]
[Business address]
[Email address]
[Phone number]
2. Scope of this policy
This privacy policy explains how GGC Tech collects, uses, stores, and protects personal data when:
a user visits the website;
a company submits an intervention request;
a user registers through the platform;
a booking is made or managed;
payments or payment holds are processed;
communication takes place regarding interventions, planning, diagnostics, quotations, invoicing, or follow-up;
technical service records are created and maintained.
The GDPR requires transparency about how personal data is collected and used, including the purposes, categories, recipients, and rights of individuals.
3. What personal data we may collect
Depending on the situation, GGC Tech may process the following categories of personal data:
name of the contact person;
company name;
company number or VAT number where relevant;
billing address;
intervention address;
email address;
telephone number;
login or account details;
booking and planning details;
communication history;
intervention description and fault report;
technical notes related to the requested service;
invoice and payment-related information;
travel and location-related information necessary to plan the intervention;
records of approvals, confirmations, and service follow-up.
Where necessary for service execution, GGC Tech may also process limited operational information related to the site or installation, such as cabinet references, network points, camera positions, technical room access notes, or similar intervention-related details.
4. How we collect data
GGC Tech may collect personal data:
directly from the user through forms on the platform;
during account registration;
during intervention request submission;
when planning or rescheduling a visit;
by email, phone, or other direct communication;
during payment, pre-authorization, or invoice handling;
during the on-site intervention and follow-up administration.
5. Why we process personal data
GGC Tech processes personal data for the following purposes:
to register users, companies, and intervention requests;
to review whether a reported issue falls within the services offered;
to provide available planning and booking options;
to schedule, confirm, reschedule, or cancel interventions;
to communicate about urgent interventions, arrival timing, and follow-up visits;
to calculate labour and travel charges;
to arrange or verify online payment holds, pre-authorizations, or payments;
to perform diagnostics, repair attempts, technical support, and service reporting;
to order parts where required and plan follow-up visits;
to issue quotations, invoices, and payment reminders;
to maintain service history and internal administration;
to improve platform operation, service organization, and customer communication;
to comply with legal, accounting, tax, and administrative obligations.
Under the GDPR, personal data must be processed for specified purposes and on a valid legal basis, such as performance of a contract, compliance with a legal obligation, legitimate interests, or consent where applicable.
6. Legal bases for processing
GGC Tech may rely on one or more of the following legal bases:
performance of a contract or taking steps prior to entering into a contract, for example when handling an intervention request, creating an account, planning a visit, or providing service;
compliance with a legal obligation, for example in relation to accounting, tax, invoicing, and record-keeping duties;
legitimate interests, for example for operational planning, fraud prevention, service administration, internal reporting, platform security, and defending legal claims;
consent, where consent is specifically requested, such as for optional marketing communications or certain non-essential technologies.
The GDPR recognises multiple lawful bases for processing personal data, and consent is only one of them.
7. Registration, booking, and intervention management
When a booking is made through the GGC Tech platform, the booking process may also serve as a combined registration flow for the user, the company, and the intervention request.
The submitted data may be used to:
identify the requesting company;
identify the responsible contact person;
review the reported issue;
determine whether the issue can be handled;
make planning slots available;
confirm the intervention;
prepare travel and service execution;
keep records of diagnostic findings, ordered parts, and required follow-up visits.
8. Payments and pre-authorizations
GGC Tech may require an online payment hold, pre-authorization, deposit, or advance payment before attempting an intervention.
To process payments or payment holds, certain payment-related data may be handled by GGC Tech and/or by an external payment service provider acting on behalf of the payment transaction. GGC Tech does not intend to store full confidential card details unless this is strictly necessary and properly handled by the payment provider.
If a third-party payment provider is used, that provider may process payment data under its own privacy and security obligations.
9. Sharing of personal data
GGC Tech does not sell personal data.
Personal data may be shared only where necessary with:
payment service providers;
accounting or invoicing service providers;
IT hosting, maintenance, backup, or platform support providers;
communication service providers;
suppliers or partners where necessary to obtain parts or complete the requested service;
public authorities, courts, insurers, or professional advisers where legally required or reasonably necessary.
Where third parties process personal data on behalf of GGC Tech, they must act under appropriate instructions and safeguards consistent with data protection requirements. The GDPR distinguishes between controllers and processors, and processors act on behalf of the controller.
10. Retention of personal data
GGC Tech keeps personal data only for as long as necessary for the purposes for which it was collected, including service administration, intervention history, planning, invoicing, legal compliance, dispute handling, and legitimate business records.
Retention periods may vary depending on the type of data and the legal or operational reason for keeping it. For example:
account and booking data may be kept while the business relationship exists and for a reasonable period thereafter;
intervention records may be kept for service follow-up, warranty discussion, and business administration;
invoice and accounting data may be kept for the period required by applicable law.
11. Security
GGC Tech takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These measures may include controlled access, account protection, secure hosting, limited staff access, backups, and platform administration controls.
Under the GDPR, organisations must process data securely and be able to demonstrate compliance with data protection principles.
12. Confidential technical information
During an intervention, GGC Tech may gain temporary access to business-related technical information, such as network layout references, surveillance equipment placement, cabinet structures, or operational notes relevant to the requested intervention.
Where such information is linked to an identifiable individual or contact record, GGC Tech will treat it with appropriate confidentiality and only use it insofar as necessary for service delivery, administration, follow-up, legal compliance, or protection of legitimate interests.
13. Cookies and website technologies
If the GGC Tech website uses cookies or similar technologies, these may be used for essential website operation, login/session functionality, security, analytics, or user experience.
Where legally required, GGC Tech will request consent before using non-essential cookies or similar technologies.
If you use analytics, embedded maps, chat widgets, advertising tools, or tracking tools, those should also be described in a separate cookie policy or in an expanded cookie section.
14. Rights of data subjects
Under the GDPR, individuals may have the right to:
obtain confirmation whether their personal data is being processed;
access their personal data;
request rectification of incorrect or incomplete data;
request erasure in certain cases;
request restriction of processing in certain cases;
object to processing based on legitimate interests in certain cases;
receive data portability where the legal conditions are met;
withdraw consent at any time where processing is based on consent.
The GDPR gives individuals rights such as access, rectification, erasure in some cases, restriction, objection, and, where applicable, portability.
To exercise these rights, the data subject may contact GGC Tech using the contact details listed in this policy. GGC Tech may request reasonable proof of identity before responding.
15. Complaints
If a person believes that GGC Tech has not handled personal data correctly, they may contact GGC Tech first so the matter can be reviewed.
They also have the right to lodge a complaint with the competent supervisory authority. In Belgium, this is the Data Protection Authority.
16. International transfers
GGC Tech intends to keep processing within the European Economic Area where possible. If personal data is transferred outside the EEA, GGC Tech will seek to ensure that appropriate safeguards are in place in accordance with applicable data protection law.
17. Children
The GGC Tech intervention platform is intended for companies and professional contacts, not for children. GGC Tech does not knowingly collect personal data from children for its intervention services.
18. Changes to this privacy policy
GGC Tech may update this privacy policy from time to time to reflect legal, technical, or operational changes. The latest version will be published on the website.
19. Contact
For privacy-related questions or requests, please contact:
GGC Tech
George Gherghisan
Désiré Mergaertstraat 34/2, 8800 Roeselare, BE
george@ggctech.be
1. Who we are
GGC Tech operates its own online platform for requesting, registering, planning, and managing technical interventions for companies.
For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), GGC Tech is the data controller for the personal data processed through its website, booking platform, communication channels, and intervention administration, meaning it determines the purposes and means of the processing.
Controller details:
GGC Tech
[Full legal name]
[Company number / VAT number]
[Business address]
[Email address]
[Phone number]
2. Scope of this policy
This privacy policy explains how GGC Tech collects, uses, stores, and protects personal data when:
a user visits the website;
a company submits an intervention request;
a user registers through the platform;
a booking is made or managed;
payments or payment holds are processed;
communication takes place regarding interventions, planning, diagnostics, quotations, invoicing, or follow-up;
technical service records are created and maintained.
The GDPR requires transparency about how personal data is collected and used, including the purposes, categories, recipients, and rights of individuals.
3. What personal data we may collect
Depending on the situation, GGC Tech may process the following categories of personal data:
name of the contact person;
company name;
company number or VAT number where relevant;
billing address;
intervention address;
email address;
telephone number;
login or account details;
booking and planning details;
communication history;
intervention description and fault report;
technical notes related to the requested service;
invoice and payment-related information;
travel and location-related information necessary to plan the intervention;
records of approvals, confirmations, and service follow-up.
Where necessary for service execution, GGC Tech may also process limited operational information related to the site or installation, such as cabinet references, network points, camera positions, technical room access notes, or similar intervention-related details.
4. How we collect data
GGC Tech may collect personal data:
directly from the user through forms on the platform;
during account registration;
during intervention request submission;
when planning or rescheduling a visit;
by email, phone, or other direct communication;
during payment, pre-authorization, or invoice handling;
during the on-site intervention and follow-up administration.
5. Why we process personal data
GGC Tech processes personal data for the following purposes:
to register users, companies, and intervention requests;
to review whether a reported issue falls within the services offered;
to provide available planning and booking options;
to schedule, confirm, reschedule, or cancel interventions;
to communicate about urgent interventions, arrival timing, and follow-up visits;
to calculate labour and travel charges;
to arrange or verify online payment holds, pre-authorizations, or payments;
to perform diagnostics, repair attempts, technical support, and service reporting;
to order parts where required and plan follow-up visits;
to issue quotations, invoices, and payment reminders;
to maintain service history and internal administration;
to improve platform operation, service organization, and customer communication;
to comply with legal, accounting, tax, and administrative obligations.
Under the GDPR, personal data must be processed for specified purposes and on a valid legal basis, such as performance of a contract, compliance with a legal obligation, legitimate interests, or consent where applicable.
6. Legal bases for processing
GGC Tech may rely on one or more of the following legal bases:
performance of a contract or taking steps prior to entering into a contract, for example when handling an intervention request, creating an account, planning a visit, or providing service;
compliance with a legal obligation, for example in relation to accounting, tax, invoicing, and record-keeping duties;
legitimate interests, for example for operational planning, fraud prevention, service administration, internal reporting, platform security, and defending legal claims;
consent, where consent is specifically requested, such as for optional marketing communications or certain non-essential technologies.
The GDPR recognises multiple lawful bases for processing personal data, and consent is only one of them.
7. Registration, booking, and intervention management
When a booking is made through the GGC Tech platform, the booking process may also serve as a combined registration flow for the user, the company, and the intervention request.
The submitted data may be used to:
identify the requesting company;
identify the responsible contact person;
review the reported issue;
determine whether the issue can be handled;
make planning slots available;
confirm the intervention;
prepare travel and service execution;
keep records of diagnostic findings, ordered parts, and required follow-up visits.
8. Payments and pre-authorizations
GGC Tech may require an online payment hold, pre-authorization, deposit, or advance payment before attempting an intervention.
To process payments or payment holds, certain payment-related data may be handled by GGC Tech and/or by an external payment service provider acting on behalf of the payment transaction. GGC Tech does not intend to store full confidential card details unless this is strictly necessary and properly handled by the payment provider.
If a third-party payment provider is used, that provider may process payment data under its own privacy and security obligations.
9. Sharing of personal data
GGC Tech does not sell personal data.
Personal data may be shared only where necessary with:
payment service providers;
accounting or invoicing service providers;
IT hosting, maintenance, backup, or platform support providers;
communication service providers;
suppliers or partners where necessary to obtain parts or complete the requested service;
public authorities, courts, insurers, or professional advisers where legally required or reasonably necessary.
Where third parties process personal data on behalf of GGC Tech, they must act under appropriate instructions and safeguards consistent with data protection requirements. The GDPR distinguishes between controllers and processors, and processors act on behalf of the controller.
10. Retention of personal data
GGC Tech keeps personal data only for as long as necessary for the purposes for which it was collected, including service administration, intervention history, planning, invoicing, legal compliance, dispute handling, and legitimate business records.
Retention periods may vary depending on the type of data and the legal or operational reason for keeping it. For example:
account and booking data may be kept while the business relationship exists and for a reasonable period thereafter;
intervention records may be kept for service follow-up, warranty discussion, and business administration;
invoice and accounting data may be kept for the period required by applicable law.
11. Security
GGC Tech takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These measures may include controlled access, account protection, secure hosting, limited staff access, backups, and platform administration controls.
Under the GDPR, organisations must process data securely and be able to demonstrate compliance with data protection principles.
12. Confidential technical information
During an intervention, GGC Tech may gain temporary access to business-related technical information, such as network layout references, surveillance equipment placement, cabinet structures, or operational notes relevant to the requested intervention.
Where such information is linked to an identifiable individual or contact record, GGC Tech will treat it with appropriate confidentiality and only use it insofar as necessary for service delivery, administration, follow-up, legal compliance, or protection of legitimate interests.
13. Cookies and website technologies
If the GGC Tech website uses cookies or similar technologies, these may be used for essential website operation, login/session functionality, security, analytics, or user experience.
Where legally required, GGC Tech will request consent before using non-essential cookies or similar technologies.
If you use analytics, embedded maps, chat widgets, advertising tools, or tracking tools, those should also be described in a separate cookie policy or in an expanded cookie section.
14. Rights of data subjects
Under the GDPR, individuals may have the right to:
obtain confirmation whether their personal data is being processed;
access their personal data;
request rectification of incorrect or incomplete data;
request erasure in certain cases;
request restriction of processing in certain cases;
object to processing based on legitimate interests in certain cases;
receive data portability where the legal conditions are met;
withdraw consent at any time where processing is based on consent.
The GDPR gives individuals rights such as access, rectification, erasure in some cases, restriction, objection, and, where applicable, portability.
To exercise these rights, the data subject may contact GGC Tech using the contact details listed in this policy. GGC Tech may request reasonable proof of identity before responding.
15. Complaints
If a person believes that GGC Tech has not handled personal data correctly, they may contact GGC Tech first so the matter can be reviewed.
They also have the right to lodge a complaint with the competent supervisory authority. In Belgium, this is the Data Protection Authority.
16. International transfers
GGC Tech intends to keep processing within the European Economic Area where possible. If personal data is transferred outside the EEA, GGC Tech will seek to ensure that appropriate safeguards are in place in accordance with applicable data protection law.
17. Children
The GGC Tech intervention platform is intended for companies and professional contacts, not for children. GGC Tech does not knowingly collect personal data from children for its intervention services.
18. Changes to this privacy policy
GGC Tech may update this privacy policy from time to time to reflect legal, technical, or operational changes. The latest version will be published on the website.
19. Contact
For privacy-related questions or requests, please contact:
GGC Tech
George Gherghisan
Désiré Mergaertstraat 34/2, 8800 Roeselare, BE
george@ggctech.be
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